7 Rules For Best Customer Service
Once you close a deal with a new client, you should continue to delight them with great customer service. This will build a great relationship with the customer. Good customer service is the lifeblood of any business. You should do everything that possible to obtain, delight and retain customers because it costs you less money to retain a current customer than convert a new one. Customers are the most important assets of the business and you can not neglect them. Your customers deserve the best service possible.
96% of consumers say customer service is an important factor in their choice of loyalty to a brand.
Look at these 10 golden rules for providing the best customer service to your customers…
Having the right attitude towards your customers can gain their trust and built a great relationship it is very helpful for your business too. Treat your customers with courtesy and respect. Listen to their queries carefully and providing the solution make them feel like they are valuable to you this will leads to customer satisfaction and loyalty.
“Adopting the right attitude can convert a negative stress into a positive one”
Be quick to respond to customer issues. Use the CRM tools to speed up response time and to improve your workflow and to make the process easier. Good customer response is an essential asset for the business it will help in gaining customer loyalty.
Provide The Solution:
The main objective of customer service is to provide a solution to customers by listening and understanding their problems. Solve problems systematically with the below steps:
- Understanding the customer’s point of view
- Identifying a problem
- Analyze the problem
- Fixing the problem
When you solve problems systematically, you save a lot of time, achieve better solutions, and increase credibility with the customer.
Personalize Your Service:
Personalized customer service can make your business grow and earn the loyalty of your customers. Here are some idea of providing personalized service:
- Use their names
- Offer multiple customer service channels
- Make recommendations
- Reward loyal customers
- Take Feedback
Amazon is one of the best company that provide great customer service to its customers based on their purchase history, Amazon personalizes and offer their customers special offers based on the customers’ interests. This type of personalization increases customer satisfaction and also drives loyalty and repetitive purchases.
Express Appreciation and Apologize:
Make your customers feel valued and appreciated by just doing simple things like Thankyou message and by giving some offer or discount to them. Appreciation and Apologies are two important things in customer service because the customer feels more valued and important which makes them happy and satisfied which increases their loyalty. In fact, in a study, 76 percent of customers believe that customer service is a representation of how a business values them.
Omnichannel Customer Support:
In today’s customer-centric world businessmen do everything to retain their customers and to reach them. And on the other hand, customers want to connect you when they want and where they want. So by providing multiple channels to the customer you can easily connect with them and increase more engagement
Get Customer Feedback:
Customer feedback is an important part of building great relationships with customers and their opinion helps the business to decide which features to build, and what improvement should be made to make your business better.
Research shows that 55 percent of customers are willing to pay more for a product if they receive better customer service during and after a purchase. Providing a great customer service not only earn the loyalty of customer but along with that word of mouth and customer referrals leads to brand awareness and increase the reputation of the business.